What Shipping Methods Are Available?
All items ordered on the website are shipped via DHL. After you have placed and paid your order you receive an email with shipping details to make sure you can track & trace your items on the DHL website.
What Are The Shipping Costs?
There are three different rates. All shipping in the Netherlands, Belgium and Germany is free of cost. If you live in another EU country the shipping cost is €11. If you live outside of the EU the shipping cost are €24.
Do You Ship Internationally?
Yes I do.
How Long Will It Take To Get My Package?
From the moment I receive your order and your payment, I will do everything I can to send the package as soon as possible. This could be either the same day or the following workday. Once I've prepared the order, I'll hand it over to DHL. Their delivery time differs per country. Click here to check how long shipping will take for your country.
How Is My Order Packed?
I think it is important to safely send the item(s) you order while keeping in mind the ecological footprint of the packaging. With this in mind all item(s) are packed accordingly: First all item(s) are wrapped in reusable tissue paper. Re-use this paper to store your items in, in your closet. The outer paper of your package is Natroncraft paper. Natronkraft paper is made from a long wood fiber. This gives the paper an extremely high tear resistance and penetration resistance. So after receiving the package you can reuse this paper as wrapping paper for a gift! No cardboard boxes to store or trow away! Yay!
What Payment Methods Are Accepted?
On my website you can safely pay with a banktransfer, IDEAL, Giropay, PayPal, SOFORT Banking.
Is Buying Online Safe?
Buying online in my webshop is super safe. I work with Mollie to receive payments. This is a commonly used payment platform used by many webshops and companies.
ORDERS & RETURNS
How do I place an Order?
Have been browsing for a while and committed to buying an item, or maybe a few? Wonderful! Just add the item(s) in the desired size(s) to your cart. In your cart you can choose between free shipping or local pick up. Make your choice, fill in your address and select a payment methode. As soon as I receive your payment your order will be packed and shipped.
Do I need an account to place an order?
An account is not needed. Just fill in all your info on the checkout page! Of course if you want to stay updated you can check the "subscribe to newsletter" box.
How Do I Track My Order?
After payment I will pack your item(s) and ship them to you via DHL. As soon as I get a tracking code you will be sent this code via email so you can track your order on the website of DHL. If in the meantime you have more questions just send me an email.
How Can I Return an Item?
Is an item not the right size? It doesn't fit the way you would like? The feeling is not sparking joy? Don't worry, be happy! Just send it back to me, in the condition you have received the item(s) in. Do not wear it. Do not sweat in it. Just send it back. After checking the item(s) upon return, when the item(s) are unworn & in the same condition as when I sent them to you, I will refund your money.
Can I Wash The Screen Printed Pieces?
Yes! All screen printed pieces are printed with a ink where I add a fixation too. After printing the ink is ironed. This is an extra fixation. So don't worry, just wash your prints in the machine, on 30C, 40C or 60C depending on the fabric. The print won't come off.
Do The Colors Of The Print Change After Washing?
No! I am proud to say that the prints keep their color and structure.
What Ink Is Used For Printing?
All prints are printed at the Jan van Eyck academy with Tinta textile paste. The paste is water based and fixated with a special fixation paste and heath after printing.
Can I Wash My ebby port Items?
When selecting a fabric, I always make sure the fabric is washable in the machine. I handtest them myself. For practical reasons I choose fabrics you can wash yourself. Of course there are always some exceptions. The it is mentioned on the product page. Common sense is key. Woolen pieces of course need a different washer program than a cotton t-shirt. If you have any questions just send me a message.
Can I Iron My Pieces?
Again here I encourage you to use common sense on the materials. A scuba fabric cannot be ironed. But then again if you dry it on the hanger i won't need any ironing. Cotton and linnen pieces are easily ironed on a high temperature. Mixed fabrics are usually ironed on a mid heath. To be extra safe you can iron these pieces inside out.